Terms of Service

1. Agreement to Terms

By accessing or using CloseNotes, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our service.

2. What CloseNotes Provides

CloseNotes provides digital templates, tools, and resources designed to help IT field technicians create professional close-out notes. Our service includes:

• Pre-written close-out note templates
• Digital book (PDF format)
• Web and mobile app access (for applicable plans)
• Copy-to-clipboard functionality

3. Your Responsibility

You are solely responsible for how you use CloseNotes content. This includes:

• Adapting templates to match your specific job requirements
• Ensuring accuracy of information in your close-out notes
• Compliance with your employer's documentation standards
• Proper use of content in accordance with your company policies

4. No Guarantee of Results

While CloseNotes is designed to help you work more efficiently, we do not guarantee specific results, job approvals, or outcomes. Your success depends on many factors outside our control, including your work quality, employer requirements, and client expectations.

5. Digital Products & Refunds

All CloseNotes products are digital and delivered immediately upon purchase. Our refund policy:

• 30-day money-back guarantee on all purchases
• Refunds must be requested within 30 days of purchase
• Contact [email protected] to request a refund
• Refunds are processed within 5-7 business days

6. Limitation of Liability

CloseNotes is not liable for:

• Job outcomes, rejections, or approval delays
• Issues with third-party ticketing platforms (FieldCode, ServiceNow, WorkMarket, etc.)
• Lost income or business opportunities
• Errors or inaccuracies in your adapted close-out notes
• Employer or client disputes related to your work documentation

Our maximum liability is limited to the amount you paid for CloseNotes.

7. Intellectual Property

All CloseNotes content, templates, and materials are protected by copyright. You may use our templates for your personal work documentation, but you may not resell, redistribute, or share CloseNotes content with others.

8. Account Termination

We reserve the right to suspend or terminate your access to CloseNotes if you violate these terms, including unauthorized sharing of content or fraudulent activity.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of CloseNotes after changes constitutes acceptance of the updated terms.