Privacy Policy
Last updated: January 6, 2026
At CloseNotes, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect the following types of information:
Email Address
We collect your email address when you:
- Sign up for free sample downloads
- Create an account
- Make a purchase
- Subscribe to our email updates
Payment Information
When you make a purchase, payment information is processed securely through Stripe. We do not store your credit card details on our servers.
Usage Data
We collect basic analytics data such as page views, device type, and browser information to improve our service.
2. How We Use Your Information
We use your email address for:
- Free Downloads: To send you the free sample templates you requested
- Product Updates: To notify you about new templates, features, and improvements
- Email Marketing: To send you helpful tips, resources, and promotional offers
- Customer Support: To respond to your questions and provide assistance
- Order Confirmation: To send purchase receipts and product access information
3. Email Management (Mailchimp)
All email communications are managed through Mailchimp, a third-party email service provider. When you provide your email address:
- Your email is stored in our Mailchimp audience
- Mailchimp's privacy policy also applies to your data
- You can view Mailchimp's privacy policy at: mailchimp.com/legal/privacy
You Can Unsubscribe Anytime
Every email we send includes an "Unsubscribe" link at the bottom. Click it to stop receiving emails from us immediately. You can also contact us at [email protected] to be removed from our list.
4. We Do Not Sell Your Data
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We only share your information with:
- Mailchimp: For email delivery and management
- Stripe: For secure payment processing
- Analytics Services: For anonymous usage statistics (no personally identifiable information)
5. Your Privacy Rights
Under GDPR (European Union) and CCPA (California), you have the right to:
Access Your Data
Request a copy of the personal information we have about you
Delete Your Data
Request that we delete your personal information from our systems
Correct Your Data
Update or correct inaccurate information we have about you
Opt-Out of Marketing
Unsubscribe from promotional emails at any time
To exercise any of these rights, contact us at [email protected]
6. Data Security
We use industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure servers for data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. Cookies help us remember your preferences and understand how you use our service. You can control cookie settings in your browser.
8. Children's Privacy
CloseNotes is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of CloseNotes after changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
We typically respond within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST)